This policy explains the baseline cancellation, return and refund process for online consumer orders. It does not replace your statutory rights.
Changing your mind
For most online purchases, you may tell us you are cancelling within 14 days after receiving the goods. You then normally have a further 14 days to return them. Contact Customer Support with your order number before sending a return.
Return condition and exceptions
Take reasonable care of goods while they are with you. Where a product is sealed for health or hygiene protection, the cancellation right may not apply after that seal has been broken, where the law permits. This exception does not remove rights for faulty, damaged or misdescribed goods.
Return postage
For a change-of-mind return, you are responsible for the direct return cost unless we agree otherwise or failed to tell you of that cost. If goods are faulty, damaged or misdescribed, contact us so the appropriate return route can be arranged.
Refund timing
Where a cancellation right applies, we refund using the original payment method and within the statutory time limit, normally no later than 14 days after we receive the returned goods or acceptable evidence that they were sent back. The basic outbound delivery charge is included where required by law; extra cost for a premium delivery choice is not necessarily refundable.
Contact
Email info@healthierultd.com or use the contact form. Nothing in this policy limits rights that cannot lawfully be excluded.
Primary sources: GOV.UK returns and refunds guidance and GOV.UK distance-selling guidance.